At Coorg Express, we strive to ensure that your products and packages reach you in a timely and efficient manner. Please read the following terms carefully to understand our shipping policy.

      Shipping Coverage

• We currently ship to all major cities and towns across India.
• Shipping to remote locations may be subject to availability and additional charges, which will be communicated during the checkout process.

     Shipping Charges

• Standard Shipping: Shipping charges, if any, will be displayed at the time of checkout based on the delivery location and order value.
• Free Shipping: Orders above a certain amount (e.g., ₹500) may qualify for free shipping, subject to promotional offers or specific terms mentioned on the website.

    Processing Time

• Orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

     Delivery Time

• Standard delivery time is 5–7 business days from the date of dispatch.
• Delivery times may vary depending on the shipping address, courier services, and any unforeseen circumstances like natural calamities, strikes, or government restrictions.

    Order Tracking

• Once your order is dispatched, you will receive a tracking number via email or SMS.
• You can use this tracking number to monitor the status of your shipment on the courier partner’s website.

    Undelivered Packages

• If a package cannot be delivered due to incorrect address details, unavailability of the recipient, or other reasons:
• The package will be returned to our warehouse.
• Customers can request re-shipment by providing updated details. Additional shipping charges may apply.

    Damaged or Missing Items

• In case of damaged or missing items, please notify us within 48 hours of receiving the order by contacting our support team.
• We may require photos of the damaged item and packaging for verification.
• A replacement or refund will be provided as per our discretion after verification.

    International Shipping

• At this time, we do not offer international shipping.